SHIPPING OPTIONS

First-Class with Tracking and Insurance
$5 Flat Fee; free with orders over $100
Estimated arrival time is 7-10 days after it leaves the Shop.*

Priority with Tracking and Insurance up to $100
$8.50
Estimated arrival time is 2-5 days after it leaves the Shop.*
Orders over $150 will automatically ship Priority with insurance.

International Shipping
Approximately $15 to select countries.
Telos Art Shop is not liable for international taxes or lost items once packages are delivered to the US Post Office. If you would like to purchase international shipping with tracking and insurance, please contact us for an estimate.

*Our standard fulfillment time is 7-12 days as many items are made-to-order. During busy weeks and the holiday season fulfillment time can be as many as 12-14 days; please let us know if you need the order as soon as possible and we can arrange for a rush fee, if necessary.

RETURNS + EXCHANGES

Whenever possible, save the original packaging and re-use it for returns.

• Unless damaged in transit, only unused/unworn items in their Original Condition may be considered for exchange or return. Original condition: Items that have NOT been worn, altered or washed with all original tags attached.
• Securely pack and seal items with either the invoice or order number included.
• Ship in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves.

Exchanges must be approved within 7 days of receipt of goods. Please send us an email to discuss prior to returning your item. Our exchange fee is $10** to cover the cost of shipping each way. We can send you a return label and a tracking number for the new item.

Returns are accepted** within 14 days of receipt of goods. Shipping costs will not be reimbursed unless item is defective.

Please contact us with your original order number and the return tracking number so we may track the item. Refunds may take 2-5 business days to process from date of arrival.

**Precious metals and clothing returns and exchanges may incur a restock fee of 30%. Please email us to discuss return and exchange options.

CLEARANCE ITEMS ARE FINAL SALE.

Custom Orders cannot be returned unless the item is defective.

You may contact us directly at jessica@telosartshop.com